Service Desk Analyst

14 Feb 2017
14 Mar 2017
Contract Type
Full Time
Does the idea of working in one of the UK's largest public bodies in a central London office appeal to you? Are you experienced in working in 1st Line IT support? Then this could be the role for you!

You would be responsible for providing high-quality IT Service Desk support for the organisation's customers. This would involve providing support via telephone, in person and remotely, acting as a single point of contact for customers with IT issues. ICT service incidents and requests will be diagnosed and resolved, escalating issues where needed. As part of the role, you would be working closely with other ICT staff and third line support teams. You would also liaise with third party suppliers.

Successful candidates will have previously:
-Worked in Service Desk, ICT support and break fix
-Worked to Service Level Agreements
-Used ITSM tools like Numara Footprints, Remedy and Service Now
-Have knowledge of user and account profile management
Good customer service and excellent time management are also highly desirable.

Given the technical nature of the role, you will be expected to have a technical knowledge of:
-MS SQL Server
-MS Windows Server 2003
-Active Directory
-Windows XP
-Fully proficient in MS Office
-Desktop builds