Business Trainer

XLN Telecom Ltd
14 Feb 2017
14 Mar 2017
Contract Type
Full Time

Business Trainer

Location: Millbank, London
Salary: £24,000-£28,000 D.O.E
Contract: Permanent, Full Time

XLN is Britain`s biggest dedicated supplier of essential services like broadband, energy and card processing to small businesses. We`re second only to BT in our sector and we`ve helped more than 250,000 SMEs save on their essential services over the last 15 years.

Our continued growth has now allowed for an excellent opportunity within our Training Team for a Trainer with a Sales and Service background to enable staff to fulfil their full potential through provision of appropriate training solutions.

As our Business Trainer, you would provide a high quality, professional, cost effective training service which would inspire a motivate staff to fulfil their full potential, making a demonstrable contribution to their sales ability and performance, whilst also delivering business needs.

Business Trainer - Key responsibilities:

  • Work with key stakeholders to develop the Training Strategy
  • Deliver the overall training strategy in conjunction with the Training Team
  • Responsible for all Service and Sales Induction Training for new starters
  • Ensure that newly recruited agents are suitably equipped and motivated to make a significant contribution
  • Work with relevant Managers to identify training needs and create training solutions
  • Conduct regular Training Needs Analysis to identify further training requirement
  • Work with the business to design training workshops
  • Create, update and deliver all sales and service training in line with business requirements
  • Responsible for creating and delivering training solutions to agreed KPIs
  • To review the effectiveness of sales training against company requirements
  • Coach and develop employees to achieve consistent performance
  • Update and maintain all training records and system

To be successful within our Training Department, you will need to demonstrate the following skills/experience:

  • Excellent presentation, coaching and communication skills with the ability to present to senior stakeholders
  • Experience in creation and delivery of Soft Skills training courses
  • Experience of working in a fast paced sales or call centre environment
  • Experience of working within a customer service environment
  • Experience in delivering training sessions and presentations to large groups
  • Experienced in designing, implementing and evaluating training initiatives
  • Excellent Microsoft office skills including PowerPoint and Excel
  • An approachable and proactive attitude
  • Ability to multi-task and be highly organized
  • Be a natural team player who exhibits flexibility and is adaptable to change
  • Actively build positive relationships
  • Ability to give honest feedback in a positive manner
  • Comfortable dealing with challenging conversations and strong personalities
  • Able to handle large groups of people
  • Ability to understand the different types of learning styles and adapt accordingly
  • Experience of working in the telecoms industry (Desirable)
  • Knowledge of XLN`s business, systems, processes and tariffs (Desirable)

We`re about to launch a number of new products and initiatives which will see our business grow exponentially. It`s an exciting time for us and we`re looking for the right candidate to join our winning team.

If this sounds like a role that you could own and grow in, then please submit your CV for consideration in the first instance.