Technical Support Engineer

Genesis Associates (UK) Limited
14 Feb 2017
14 Mar 2017
Contract Type
Full Time
Technical Support

Location: South Manchester
Salary: £20-23k, plus bonus and benefits

Are you a confident, switched-on support engineer or IT graduate looking to progress your career in a dynamic, growing company?

My client is a cutting-edge dynamic provider of Industrial Hardware, Software and Services, and has been named as one of the 'Sunday Times Top 100 Companies To Work For' for the last 7 years. With a client list that reads like a 'who's who?' of major blue chip organisations, they are totally dedicated to customer service. They have a strong culture of employee engagement and personal development, achieving Gold status in the Investors in People accreditation.

They are now seeking an individual to join their post-sales technical support team. The role would suit a recently qualified IT graduate and/or someone with IT support experience. Most importantly, you will have a real passion for IT and a hunger for knowledge and development.

Salary & benefits include:

*Competitive basic salary between £20-22k
*Quarterly profit-related bonus
*25 days' holiday plus Bank Holidays
*Generous contributory pension scheme
*Fantastic prospects for personal and career progression

Key responsibilities:

*Provide first-class, phone-based technical support to customers on a wide range of industrial software, hardware and associated products
*Handle incoming customer problems relating to the implementation and application of the company software
*Resolve customer problems effectively and efficiently
*Provide an element of training or consultancy to customers
*Stay up-to-date with the development of new products and operating systems
*Identify opportunities to improve the efficiency of the team and the service it provides to customers


*Proficient using and supporting MS operating systems & applications
*Strong communication and presentation skills
*Excellent problem-solving, organisational and prioritising skills
*Ability to solve technical computing issues and seek out the root causes to problems
*Comfortable working as part of a team
*Dedication to providing the best possible customer experience
*IT related degree or relevant qualifications highly desirable
*The willingness to learn new software and hardware skills

Please apply now to be considered for immediate interview.