IT ASSISTANT

Recruiter
Hamlin Knight - Recruitment Specialists in Human R
Location
Coventry
Salary
19000.0000
Posted
14 Feb 2017
Closes
14 Mar 2017
Contract Type
Permanent
Hours
Full Time
IT ASSISTANT REQUIRED FOR AN IMMEDIATE START!! BASED IN COVENTRY £19,000 - £20,000 DEPENDING EXPERIENCE + BENEFITS

My client is a well known business based in the Coventry City Centre and are looking to recruit an IT Assistant on permanent basis. The role will be reporting to the MD/Head of IT and will be responsible for ensuring the IT Infrastructure is reliable and business users are working without disruption. The successful candidate will be responsible for ensuring compliance with IT and Regulations and will be involved with product development for the business progressing towards a paperless environment.

[ The role ]

- Provide 1st line support
- End user assistance and support with Microsoft 365, Osprey Case Management, Intranet, biometric security reader, electronic file archive, Adobe Reader & Acrobat and other business software
- User management (adding and removing users from Active Directory, applying appropriate permissions to users). Monitoring and deployment of licensing for business software
- Maintenance and development of the hosted environment, and with cloud-based projects
- Provide user support for hardware including, but not limited to: Desktop PC's, Laptops, Smartphone, Telephony, Internet routing devices, Firewalls, Printers, Copiers, Fax machines and modems
- Deploying and replacing of IT hardware and software to end users as required
- Liaise with external support providers when required or instructed by the Managing Director
- Maintenance and updating the IT Helpdesk
- Develop a CRM system for users to access to monitor progress of IT issues
- Escalating support requests to IT consultants
- Obtain quotes and order hardware as and when required
- Control stock and supplies of hardware and accessories

[ Person and skills required ]

- Strong IT knowledge
- Experience in a IT support role
- Good communicator
- Excellent practical problem solver
- Good team player
- Ability to work under pressure
- Professional appearance
- Highly motivated
- Ability to prioritise and manage time effectively