Ticketing and Membership Executive (6 Month Contract)

Recruiter
Surrey County Cricket Club
Location
London
Salary
18000.0000
Posted
14 Feb 2017
Closes
14 Mar 2017
Contract Type
Permanent
Hours
Full Time

Salary and Benefits

Fixed term contract from April-Sept

£9,000 for the term of the contract

23 days holiday; pro-rata.

Non Contributory Pension scheme

Private Health Care

The Position

Provide an efficient, courteous and personable service to all our customers or visitors to the Club. Selling tickets, membership and retail products using both manual and computerised systems. Effectively dealing with all queries and enquiries raised in person or over the telephone and internet.

Main Duties:

  • provide all guests with a positive first impression of the Club by offering superior, individualised service

  • deal with all ticket and membership enquiries, both by telephone, in person and via email

  • answer all calls for Ticketing, Membership and the switchboard, ensuring that daily messages and menu options are kept up to date

  • accurately operate the Ticketmaster system to sell tickets/membership and other products; such as restaurant bookings

  • deal with general email enquiries and forwarding them to the appropriate personnel

  • assist in the management of day to day post and courier requirements

  • take responsibility for any request passed to them by ensuring prompt posting for when required or the item is available for collection at the correct location

  • print and process tickets as required by the Club

  • process and compile all membership packs as required

  • assist in selling tickets to the public on match days

  • up sell other products and services

  • provide accurate reports as required

  • carrying out front desk responsibilities, such as maintaining plant displays, ordering taxis on request, greet visitors and ensuring the area is kept tidy.

The Person

The successful candidate will have the following experience / skills / qualities:

Essential:

  • at least 1 year’s experience within a customer services environment

  • excellent verbal and written communication skills

  • computer literate and confident in MS Excel; Word and Outlook.

  • great team player

  • ability to work to strict pressured deadlines

  • motivated by a passion for quality and great service delivery

  • a "can-do" attitude

  • to be an excellent ambassador for the Kia Oval.

    Desirable:

  • venue knowledge

To Apply

Please forward your cv with a covering letter outlining why you are suitable for this post. Closing date for applications is Thursday 23rd February 2017.