1st Line Helpdesk Administrator

Recruiter
Huntress
Location
East Grinstead
Salary
24000.0000
Posted
13 Feb 2017
Closes
13 Mar 2017
Contract Type
Permanent
Hours
Full Time

An exciting opportunity has arisen for a 1st Line Helpdesk Administrator to join a well established and highly reputable organisation based in East Grinstead where you will be responsible for providing first line IT assistance in a professional and customer focused manner.

Your key duties will include:

  • Providing first line user support for all hardware and software issues
  • Troubleshooting including resolving networking issues
  • Monitoring, managing and progressing all service requests in an efficient manner
  • Escalating incidents to appropriate teams

Your previous troubleshooting experience and knowledge of resolving hardware and software issues combined with a customer focused approach to work and the ability to work under pressure will enable you to excel in this role. You will have excellent time keeping and problem solving skills, high attention to detail and the ability to work effectively within a team.

Working hours on a rota - Monday to Friday 37.5 hrs

  • 8.30 - 5.00
  • 9.00 - 5.30
  • 9.30 - 6.00

You will also be required to work 1 weekend in 4, however this will fluctuate during low season and will be paid at time and a half:

  • Saturday: 8.30 - 5.00
  • Sunday: 9.00 - 5.00

The company have excellent benefits including 25 days holiday (plus bank holidays), final salary pension scheme, private healthcare, corporate gym rates, company product discounts plus much more!

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.