Italian and French Luxury Travel Specialist

Oak Tree Recruitment
13 Feb 2017
13 Mar 2017
Contract Type
Full Time
We currently have an exciting opportunity for Italian and French Speaking Luxury Travel Specialist in London.

Our client is a multi-award winning luxury travel company based in beautiful offices with a super-friendly team. They are looking for Italian and French speaker, who loves Italy and travel, to work with their customers who have booked holidays in dreamy villas in Italy, and with locally based managers, to plan their trip and ensure the experience is perfect!

The role:


•Share knowledge that you receive from owners with the rest of the team where appropriate
•Liaise regularly with the locally based Managers to ensure teamwork is optimized
•Ensure all brochures and other mailings requested are sent as and when required
•Ensure all clients receive an accurate information pack by the due date

Client to local managers/owner/supplier communication:

•Establish and maintain pre-booking contact with your clients
•Collect all necessary information from clients and provide detailed information to owners and Local Managers to ensure that the client’s needs are met
•Liaise with local suppliers, owners and Local Managers to accommodate special requests and deal with objections
•Work with the Local Managers to design and develop new revenue streams and business relationships

Sales and client relationships:

•Work closely with the Sales team to manage client bookings and enquiries
•Discover and develop new business relationships with new suppliers for new services/products;
•Study ways to promote and develop sales for new products

Product knowledge of our properties and services:

•Study all our properties and products so you are able to describe them in detail and sell them to clients
•Gain a good understanding of the areas for which you are responsible for so you are able to give accurate information to our clients regarding the area, travel connections etc
•Where necessary, contact the local supplier or Local Manager in our villa regions to get up to date and accurate information on the products
•Going the extra mile
•Use your initiative in looking actively for ways in which to improve the operations of the business and fulfil any other duties that may be reasonably expected to fall within your role

The person:

•You will have an excellent level of Italian, French and English.
•You will have a friendly and professional manner in person and over the phone
•You must be a confident and articulate communicator with fantastic listening skills
•You`ll need to demonstrate excellent writing skills to compose grammatically correct, concise and accurate written guides, letters and emails
•You will be incredibly organised, diplomatic and have great attention to detail
•You will need to be able to demonstrate a genuine, collaborative working style
•You should be flexible and open to new and different ideas of working that strive to improve both yours and the team’s performance
•It is likely that you will be a graduate and extensively travelled, in any case you`ll need to demonstrate a passion and a curiosity for all things Italian and French and the Mediterranean way of life
•Experience with customer care of up-scale clients would be a plus

Apply now for immediate consideration.
Please only apply if you have the required skills and absolute fluency in the required languages.
Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.