Administration Assistant

Location
Shrewsbury
Salary
£18000 - £21000 per annum
Posted
13 Feb 2017
Closes
20 Feb 2017
Ref
00064636
Contact
Recruitment Genius Ltd
Sector
Public Sector
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Reports to: Sales Office Manager
Hours: Full Time, 40 hrs per week
Holiday: 28 days including public holidays
Salary: £18,000 - £21,000 dependent on experience
Contract: Six months (March 2017- August 2017)

This company is a well-established provider of equipment to care homes and hospitals, based in Shrewsbury, Shropshire.

Principal purpose of position
To maintain and improve standards of customer service. To sustain and manage a high level of customer service enquiries. Present a positive attitude to help maintain morale in the workplace. Ensure that all primary responsibilities are completed to a high standard.

Skills:
- IT Literate - formal or experience based.
- Capability to handle customer service enquiries.
- Good standard of time and task management. Communication and people management skills.

Qualifications and Experience:
- IT training.
- Would also benefit from education on the nursing/healthcare sector, debt collection and customer service.

Key Roles and Responsibilities:
- First line call answering
- Delivery KPI reporting
- Billing advice notes to invoicing stage
- Entering repeat orders
- Order processing
- Printing supplier purchase invoices and statements
- Printing customer statements monthly
- Adding products onto system and website
- SEO listings & management
- SRM & CRM maintenance, including updating supplier pricing
- Debt collection queries, including sending copy transactions
- Daily Sales KPI reporting
- Sales order Checking/Updating
- Inbound & outbound post
- Shipping
- Filing & archiving
- Order reminders
- Purchase order chasing
- Sales notes entry onto CRM
- Ordering office stationary
- Purchase invoice entry (Non-daybook)
- Presentation jobs (laminating, binding documents)
- Database maintenance
- Customer lead time notifications

Performance Objectives:
- Answer incoming calls within 6 seconds
- Debtor day average 45 Days or below
- Ensure all delivery notes are completed by 1600Hrs (excluding late orders)
- Pass weekly accountability meeting

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