Customer Service Executive

Location
Lancaster
Salary
£18000 per annum
Posted
13 Feb 2017
Closes
13 Mar 2017
Ref
00064612
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
You will be working for one of the country's leading providers of contract packaging services for medical devices and pharmaceutical products.

Full Time
8:00 - 16:30 Mon - Thu, 8:00 - 13:30 Fri (37.5hrs)

Salary is negotiable dependant on experience

Reporting to
Customer Services Manager

Objective
To manage allocated customer accounts in their entirety to facilitate growth in sales and sales revenue.

Key Tasks - Sales & New Projects:

- To manage a number of specific customer accounts to include initiating, input and acknowledgement of customer orders ensuring accuracy with regards to price, volume and delivery date
- Advise customers where any changes to their orders have occurred.
- Managing stocks of allocated accounts to minimise the risk to the company.
- Manage Customer forecasts and liaise with Production
- To cover for the Customer Services Manager during their absence from the premises.
- To provide support in answering the phone in an efficient and professional manner and directing callers to the appropriate person or department when necessary. To take and pass on messages for unavailable staff (via the internal e-mail system).
- To support the Customer Services Manager in the delivery/collections of free issue materials from our clients, providing schedules as required liaising directly with the clients to ensure collection dates are met.
- To manage the CSI reporting.
- Attend company meetings and training courses as appropriate
- To maintain a comprehensive customer correspondence file archiving the information on a yearly basis in accordance with agreed company procedure.
- To support Customer Services Manager in any administration when required.
- To undertake any other administration tasks to support the customer service team.

Essential Skills
- Excellent written and oral communication
- Organised and Methodical
- Able to reprioritise workload as changes occur
- Able to work in a busy and often noisy office environment
- Reliable, thorough & enthusiastic in approach
- Accuracy and attention to detail
- "Can do" attitude
- Willingness to be flexible and hands on
- MS Office (Mainly Excel and Word)

Desirable
Full Driving Licence

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