Application Support Analyst

Concept IT
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Application Support Analyst - Cambridge - Travel Required (US / Europe)

A software services company is seeking an In-house Application Support Analyst to join their team on a permanent basis in Cambridge. This is an ideal opportunity for an ambitious candidate/graduate to move into the technical support arena.

The successful applicant must have the ability to analyse problems and fault-find in a thorough and logical manner. A team player, they must also be able to work diligently on their own and keep their immediate manager updated with progress made. You will be exposed to a wide variety of products, tasks and environments.

The client are looking for someone that can progress quickly from a support analyst to a support consultant so they are looking for someone keen to learn. Training will be provided.

Technical Requirements

  • SQL Server/Oracle
  • Microsoft environment (Windows 2008 & 2012)
  • Knowledge of Java/Javascript

Overview of In house help desk role

  • Help Desk duties
  • 24/7 On-call support by rota system (currently one week in 6)
  • Using the call logging system
  • Telephone Tech support for customers
  • Dealing with calls assigned by the help desk supervisor
  • Ensuring all calls are being progressed efficiently
  • Forms Design/Mapping
  • Remote upgrades
  • Advising customers
  • Testing

Salary on offer is £25,000-30,000 + benefits (dependant on experience)

Looking to move ASAP so please send me your latest CV and I will call you to discuss further. Full JD is available.

James Turley - IT Recruitment Consultant

Java – Javascript – SQL – Oracle – help desk – networking – windows 2008 – windows 2012 - SQL Server