Application Support Analyst
Application Support Analyst - Cambridge - Travel Required (US / Europe)
A software services company is seeking an In-house Application Support Analyst to join their team on a permanent basis in Cambridge. This is an ideal opportunity for an ambitious candidate/graduate to move into the technical support arena.
The successful applicant must have the ability to analyse problems and fault-find in a thorough and logical manner. A team player, they must also be able to work diligently on their own and keep their immediate manager updated with progress made. You will be exposed to a wide variety of products, tasks and environments.
The client are looking for someone that can progress quickly from a support analyst to a support consultant so they are looking for someone keen to learn. Training will be provided.
- SQL Server/Oracle
- Microsoft environment (Windows 2008 & 2012)
Overview of In house help desk role
- Help Desk duties
- 24/7 On-call support by rota system (currently one week in 6)
- Using the call logging system
- Telephone Tech support for customers
- Dealing with calls assigned by the help desk supervisor
- Ensuring all calls are being progressed efficiently
- Forms Design/Mapping
- Remote upgrades
- Advising customers
Salary on offer is £25,000-30,000 + benefits (dependant on experience)
Looking to move ASAP so please send me your latest CV and I will call you to discuss further. Full JD is available.
James Turley - IT Recruitment Consultant