TECHNICAL SUPPORT (At least 4 years IT support experience)

Guildford Technology - Accounts
12 Feb 2017
12 Mar 2017
Contract Type
Full Time
TECHNICAL SUPPORT (At least 4 years IT support experience)

My client based in Guildford are looking to recruit an IT support candidate to join their established team.

Purpose of the role:
Providing end-user support to users over the telephone, via remote support, email and face-to-face, with the ability to operate with users at every level across the business.
You will have experience supporting a wide range of technologies including hardware and software

At least 4 years+ IT experience with the ability to use skills and experience to grow with the business.
• Good technical background, able to explain information in simple, clear terms to a non-IT personnel.
• An ability to assess each customer/employee's IT knowledge levels
• Logical thinker
• Good analytical and problem solving skills with efficient escalation insight.
• Up-to-date technical knowledge
• An in depth understanding of the software and equipment employees are using
• Good professional interpersonal and customer care skills

Delivering support on the following:
• 1st and 2nd line support experience
• Install, update, maintain and support software/applications
• Experience supporting a variety of technologies and systems

The role is a great opportunity to work in a hands on IT role providing exceptional IT support

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