Account Director

Tech Data
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Job Purpose:

Responsible for managing and developing face to face customer relationships with key Tech Data customers and maximising associated lines of revenue, profit and potential lines of business.


  • Develop a deep understanding of Tech Data's working practices and business objectives to drive customer engagement
  • Conduct face to face customer visits, proactively maintaining strategic relationships with key decision makers and be seen as a trusted advisor
  • Form strategic plans to develop and execute against current business and drive growth
  • Discover and exploit incremental business through excellent customer relationships
  • Identify customer needs and problems and look to resolve or escalate to the relevant business units
  • Maximise the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the Focussed Business Units (FBU's).
  • Profile and analyse the account set, creating and taking actions to maximise opportunities
  • Timely and accurate completion of essential reporting, profiling and general administration including Compass (CRM system)
  • Maintain and improve customer Service Level Agreements
  • Effectively promote the benefits of Tech Data's e-commerce tool (InTouch) with customers and drive usage
  • Work with appropriate vendor representatives to identify opportunities in line with joint objectives
  • Display professionalism and role model behaviour at all times, upholding the Tech Data values

Knowledge Skills and Experience:

  • Numerate
  • Outstanding customer relations skills
  • Excellent communication skills, particularly face-to-face
  • Able to deliver powerful, succinct and convincing presentations to all levels
  • Gravitas and business credibility are essential
  • Excellent sales skills including negotiation and pursuing results
  • Strategic planning skills
  • A knowledge of product set is an advantage
  • Previous experience in the IT industry would be desirable
  • Experience of working with a CRM system (Compass)
  • Experience of working with SAP R3 would be desirable but not essential
  • Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook

This position will involve travel.

Role will pay up to £90,000 OTE for the right person