Account Manager - Field Marketing Agency

Amaze Recruitment Ltd
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Account Manager

Reporting to: Managing Director

Direct Reports: Account Executive/s and promotional staff

Salary: £33,000 per annum (dependent on experience)

Benefits: 20 days annual leave entitlement, company laptop

Overall Job Purpose

To manage the successful delivery of all projects in their planning, activation and evaluation along with ensuring each client receives best in class client service at all times.

You will need to work closely with the Account Team and our promotional staff to ensure all client objectives are achieved to the highest of standards across all projects.

Client Responsibilities

  • Primary point of contact for clients on day to day challenges
  • Champion outstanding client service within the team
  • Ensure that clients have a clear understanding of the working processes (where applicable)
  • Ensuring that you are fully prepared for all client meetings with expectations agreed with the client prior to the meeting and a contact report completed and sent to the client within 24 hours of the meeting
  • Ensure that all future business opportunities are explored and communicated to the Managing Director

Commercial and Financial Responsibilities

  • Input on the strategic development of projects with clients
    • Assist in the pitch and planning process
    • Develop and maintain strong relationships with existing clients
  • Effective management of team resource
  • Full financial responsibility for projects once budget has been agreed with clients
    • Ensure our suppliers are offering cost effective and quality solutions
    • Keep project profitability front of mind and achieve cost savings wherever possible
    • Budget control and reconciliation (both internal and client)
  • Provide billing schedules for clients and the Managing Director (where applicable)
  • Inform the Managing Director when a project can be invoiced (if outside of the billing schedule or if a billing schedule has not been applied)

Project Responsibilities

  • Manage Account Executive/s and promotional staff to deliver projects in line with both client and internal objectives/targets
  • Book and assist the Account Executive/s in booking the right profile of staff member for each project
  • Ensuring each staff member working on a live project has the necessary tools to complete the job i.e. brief, uniform, pay information and most importantly an Account Team contact (work closely with the project Account Executive to ensure this is complete)
  • Provide excellent quality evaluation of projects
  • Ensure the company procedures and paper flow is adhered to at all times
  • Project management ensuring a realistic time table
  • Manage all project job bags
  • Support the Account Executive/s in quieter periods with the recruitment of promotional staff

Team Responsibilities (office and field)

  • Allocation of tasks to the Account Executive/s ensuring expectations and timelines are outlined from the outset
  • Ongoing management of Account Executive/s workload
  • Ensure Managing Director is aware of changing resource requirements
  • Primary point of contact for promotional staff when projects are live i.e. you will need to be contactable at all times unless otherwise specified by Managing Director
  • Ask for and value others’ input to help make better decisions
  • Actively promote working together to achieve team goals (including client)
  • Adapt style to the needs of different people
  • Bring any conflict within the team out into the open and encourage or facilitate a beneficial resolution
  • Prepare for weekly team meetings and drive these sessions
  • Act as central point of contact for Account Executive/s
  • Contribute in the review process of the Account Executive/s

Key Competencies

  • Excellent interpersonal skills, including effective written and verbal communication
  • Ability to build strong client relationships
  • Ability to take effective commercial/financial decisions
  • Leadership skills
  • Strong influencing ability and negotiation skills
  • Able to manage self and others effectively
  • Strong time management and organisational skills
  • Good communication skills and creative mind
  • You must be flexible to deal with changes on a project, such as last minute cancellations
  • Full driving license (own car an advantage)
  • Excellent eye for detail
  • Be able to think on your feet to resolve any issues that may arise
  • Excellent working knowledge of Word, Excel and Power Point
  • Have a minimum of 2 years’ agency experience in a promotion staffing agency, experiential or field marketing agency and or an agency which delivers B2C events in an Account Manager or more senior role

Office Hours

Your working hours are 9am until 5.30pm with occasional longer days to meet client deadlines and to resolve staffing issues. In addition, you will be required to work weekends (on a rota basis) where time worked will be given back in lieu.