National Account Manager - Workwear

Recruiter
Michael Page Sales
Location
London
Salary
30000.0000
Posted
12 Feb 2017
Closes
12 Mar 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

I am currently looking to speak to interested candidates regarding an exciting National Account Manager opportunity for Berendsen within the Workwear arm of their business.

Client Details

Berendsen is Europe's leading textile service business, developing and delivering value-added textile, hygiene and safety solutions within Hospitality, Healthcare, Workwear and Facilities. They engage and partner with more than 150,000 customers in 16 countries across Europe. They are a FTSE 250 company and in the UK they have over 9,000 employees working at 60 sites, making them a major UK employer. The business focuses on innovation and is constantly developing new products and services to better serve the changing needs of its customers and their industries in all sectors of the economy.

Description

Customer Account Management

  • Understand the needs and future requirements of customers through proactive account management
  • Develop long term mutually beneficial relationships with a portfolio of customers.
  • Develop a 'trusted advisor' relationship with customers
  • Drive service excellence through close working relationships with contacts
  • Act as a lead point of contact for any and all matters specific to your customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Lead best practice across the business line in the pursuit of service excellence and maximising the customer life cycle
  • Communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure profitable growth
  • Be familiar with all products available within the Berendsen estate
  • Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement
  • Analyse lost business and complaint management data and implement appropriate action to reduce these figures every month
  • Produce and share reports for Customers, monthly or as required, including KPI's, turnover, stock control
  • The effective management of notified terminations with a principle aim of customer retention
  • Align work processes to business line strategy

Profile

  • Strong analytical skills
  • Good written and verbal skills
  • Ability to listen to and influence peer group and department team members to build and lead effective working teams
  • Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department and/or team
  • Ability to organise self and others to ensure tasks are carried out in a timely manner
  • Customer focussed
  • Flexible and able to react quickly to the needs of the customer & Berendsen
  • IT literate (Microsoft Office)

Job Offer

Basic Salary - £30,000 - £35,000 plus Company Car plus Bonus