Hire and sales Coorfinator

12 Feb 2017
12 Mar 2017
Contract Type
Full Time
My client is the complete production solution specialist operating in a range of markets such as theatre, concert touring, corporate events, broadcast, themed attractions, education and trade.

Since its formation in 1971, the company has forged a reputation for supplying technical solutions including lighting, audio, video and rigging to projects of all sizes across the UK, Europe and worldwide.

We pride ourselves on our industry knowledge, personal service and high technical standards that have earned us the trust of professionals across the entertainment spectrum. Whether it is a small private event, a large-scale arena tour, or anything in-between – we strive to understand your needs and deliver the right solutions to ensure that your project achieves its full potential.

Job Specification
• To liaise directly with customers and clients on business matters, face to face and over the telephone with regard to hire or sales contracts in a helpful and courteous manner; representing the Company in a friendly and professional manner at all times
• Work effectively within the Hire, Sales and Warehouse Teams on the feasibility of hire and sales contracts, always with commercial awareness
• Understand the availability of equipment for hire and sale, using the systems & procedures in place.
• Take part in the ‘on call’ system on a regular basis
• Ensure all Hire & Sales Processing Procedures are followed & ensure invoicing is submitted on time; ensure accurate and timely generation of own administration
• Take specific responsibility for certain areas of business activity as requested by the CSM; there is a likely emphasis on Hires in this post
• To help to ensure the timely dispatch of hire & sales equipment in liaison with the operational warehouse teams
• To work alongside the other members of the other hire and sales teams and communicate effectively
• To follow up customer enquiries and quotations on a timely basis and act in a ‘pro-active’ fashion, generating business for the company and to promote customer satisfaction
• To actively learn about and be aware of the company and its activities in order to better understand and deal with the customers’ requirements
• Resolve any issues arising with colleagues in a professional manner
• To follow correct procedures at all times and to follow the company policies laid out in the staff handbook
• To ensure that Health and Safety Guidelines are adhered to at all times.
• To maintain and enhance the quality of the White Light service & ensure good customer satisfaction
• To carry out your duties/responsibilities in a manner that reflects the Core Values of White Light at all times.

The Role Requires:
1. Strong IT skills
2. Proven customer liaison and sales skills within the lighting, audio and AV industry
3. Attention to detail; complying with the procedures of the White Light Hire and Sales Processing System and with an interest in improving these processes- training will be given.
4. A good solid understanding of industry products and be knowledgeable in what we offer; with an interest in updating that knowledge with industry developments
5. Commercial acumen and awareness
6. Good communication skills are needed to ensure customer satisfaction at all times

Reed Specialist Recruitment Limited is an employment agency and employment business