2nd Line Helpdesk Advisor

Mason Recruitment Limited
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

We are currently recruiting for a 2nd Line Helpdesk Advisor, this vacancy will be based in Birmingham. nr Edgbaston.

£25,000 Salary plus £5000 Car Allowance per annum (+ Fuel) - £30k Package

My client are a fully managed services company with 6 of their own sites across the UK as well as in house teams at further service users.

Your job as a 2nd Line Helpdesk Advisor will be working as part of a great team made of 1st, 2nd & 3rd Line Support Analysts.

You will provide deskside, phone and remote support, you will be responsible for solving the clients’ IT problems and feeling good about doing it. You will be responsible for logging, managing and resolving client issues by using technical skills, regular, quality internal and external communication, knowledge of the client, their current issue and their business.

Candidate Requirements

  • Dealing with senior management and board members on a daily basis, therefore communication and providing excellent customer service is very important in this role.
  • Relevant qualifications are desired, especially any MS qualification.
  • You will already know something about MS-Exchange, MS Server, anti-virus products, backup exec, Citrix, and network trouble-shooting.

You must BE an experienced 2nd Line Helpdesk Advisor to apply for this role.