Support Analyst Manager

Hays Specialist Recruitment Limited
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Support Analyst Manager Job in Birmingham

Support Analyst Manager Job
£35,161- £38,385 plus 32 days annual leave and many other benefits

Hays Recruitment are working in partnership with a public sector organisation in the Birmingham area to recruit a Support Analyst Manager. Our client is looking to recruit an experienced and self-motivated Manager to lead a team of support analysts covering first and second line support to their customers for all AV and IT services. The team operates within the ITIL Service Management framework.

In order to apply for this role you must have a successful track record in a similar technical support role, including:

  • Line management experience
  • Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
  • Sound understanding of operating system security principles
  • Working knowledge of Audio Visual technologies
  • Knowledge of Apple, Linux and mobile operating systems
  • Working with a number of external suppliers

As this is a friendly and collaborative team with a positive culture you will need to have excellent interpersonal skills and effective written and verbal communication.

The job requires you to work a rotating shift pattern of 7am-3pm and 11am to 7pm. Applicants must already have full rights to work in the UK as there is no sponsorship available. This exciting position is paying a good salary and a very attractive benefits package including 32 days Holiday plus 8 bank holidays, Career Average Pension, sickness & absence entitlement, Private Health, On site gym, Life Assurance, Travel card Scheme, Car parking, Cycle to work scheme, car share scheme and catering.

If you have the necessary experience and would like to apply for this role please apply now with an up to date copy of your CV outlining your relevant skills and experience, together with your current salary, salary requirements for this role and also your notice period/availability. Alternatively you can call Daney Bowen at Hays IT in Birmingham on if you require additional information.

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