IT Support Administrator; £20k

Utility People
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Do you have experience of working in an IT support role? We have a fantastic opportunity for an IT Support Administrator to join the back office team of a rapidly growing energy supplier in order to support the business during the growth of their planned customer base. This is an entry level IT Support Administrator, dealing with a range of day-to-day IT queries and working closely with outsourced IT support. You should have a good working knowledge of PCs, Windows, MS Office and be comfortable working with people. Apply now for this great IT Support Administrator opportunity!

Key responsibilities:

  • Provide in-house support for hardware problems
  • Set up and take down PCs
  • Trouble shoot problems to find cause of issues
  • Review, resolve and subsequently close service requests
  • Adhering to escalation and call management processes and procedures
  • Small amount of network maintenance

Skills and experience required:

  • Confidence with computers
  • MS Office proficient
  • MS Windows proficient
  • Comfortable working with people
  • The ability to communicate at all levels (verbal and written)
  • Experience of working in a fast paced and busy environment
  • Skills in MS Access would be advantageous but not essential