Service Desk Engineer - Southampton - £24,000

Recruiter
Spectrum IT Recruitment (South)
Location
Southampton
Salary
24000.0000
Posted
12 Feb 2017
Closes
12 Mar 2017
Contract Type
Permanent
Hours
Full Time

Service Desk Engineer - Southampton - £24,000

Our client has an exciting new opportunity for a Service Desk Engineer to join there expanding team. As a Service Desk Engineer you will be required to provide remote and telephone support services for the clients entire product suites to external customers and manage service desk calls in a timely manner. You will be joining a well-established company who offer a very good working environment as well as competitive salaries and benefits.

Skills required -

  • ITIL Service Management
  • Microsoft Client and Server operating systems
  • Microsoft Desktop products
  • Backup and recovery
  • Security protection and patching
  • SQL Database/DBMS
  • A responsible attitude
  • Good Communication and 'can do' attitude

Key responsibilities -

  • Answer, log, diagnose and resolve customer support queries
  • Ensure customer SLA's are adhered to.
  • Installation and configuration of client/server and peripheral hardware platforms
  • Bespoke application installation, configuration & support
  • System administration (including backup)
  • Hardware and software (OS & Application) upgrades
  • Provide out of hours support on rota
  • Support the development of Quality & Security procedures, processes and WI's

If you feel you have the skills and experience required for this role please contact Oliver Wilson on or email

SQL Database, Service Desk, MS Office, Microsoft Desktop Products, Backup and Recovery, ITIL Service Management, Southampton, Winchester, Portsmouth