Claims Technical Manager

12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Claims Technical Manager



£50,000 - £60,000 pa DOE


Role Purpose

Reporting to the Head of Claims, the Claims Technical Manager is seen as 'the guardian of the purse strings' and is responsible for protecting account performance through the delivery of key performance objectives and correct application of claims handling philosophies and standards.

As such the Claims Technical Manager: -

  • Provides strategic oversight of, and direction for, Technical Claims across all claims handling businesses within Towergate Group;
  • Owns Towergate Claims Handling Standards and ensures that all local business claims handling standards are aligned to the Group standards;
  • Provides advice and guidance to senior management, claims handling businesses, intermediaries and insurers on technical claims handling issues;
  • Owns all Claims Quality Assurance (CQA) activity across the Group including: -
  • CQA reviews completed by claims handling businesses;
  • Audits of claims handling businesses by Central Claims Team;
  • Co-ordination of Claims Supplier audits;
  • Co-ordination and oversight of all Insurer Audits including tracking of actions;
  • Audits of insurers/carriers;
  • Owns the Claims Recoveries strategy and performance across Towergate Group;
  • Owns the Claims Fraud strategy and performance across Towergate Group;
  • Has oversight of large claims (whether handled by Towergate businesses or by insurers) on all Towergate Group business/binders;
  • Provides innovative proposals to improve the quality of claims handling and settlements;
  • Provides input to, and sign off of, any technical claims handling training and development materials;
  • Contributes to the development of TCS business plans and budgets, anticipating future requirements and market influences;
  • Builds and maintains effective relationships with key insurer partners, Towergate businesses and customers.
  • Has line management responsibility for the Technical Claims Team

Skills and Competencies

  • General Insurance Principles & Practice Market Knowledge & Practice
  • Class of Risk and Product Knowledge
  • Claims Management
  • Business Performance
  • Planning & Organising
  • General Insurance Regulation & Business Ethics
  • Accurate Decision Making / Assertiveness
  • Strong Communication Skills and Relationship Management
  • People Management, Coaching & Mentoring
  • Business Strategy

Qualifications and Experience

  • In-depth knowledge of general insurance claims, particularly Casualty (EL, PL and Products Liability), Commercial Property and Domestic Property;
  • Qualified to ACII (or equivalent legal qualification) in relevant subjects;
  • Ideally holds Chartered Insurer status
  • Ideally 10 years claims experience (including management in a technical claims environment) with an insurer or loss adjuster

If you believe that you tick all or the majority of the requirements for this role please apply using the link above and attach full up to date CV a full job Spec is available upon request.