Senior IT Support Engineer

London School of Theology
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Reports to: Chief Information Officer

Line Management Responsibilities: None

Key relationships: CIO, Executive Team, Apprentice IT Support Engineer

Job Summary

As a Senior IT support engineer, you will be responsible for managing, monitoring and maintaining London School of Theology’s (LST) computer systems, network and IT infrastructure as well as building relationships with LST’s staff and faculty in order to support their technical requirements.

Key tasks

? Managing the day to day operations of the internal IT helpdesk

? Keeping the core infrastructure secure and updated

? Managing backup infrastructure and daily backups

? Working with staff, faculty and students to identify computer problems and advising possible solutions or following the escalation process

? Logging, updating and tracking incidents and requests within the support system

? Creating, updating and maintaining systems and technical documentation

? Monitoring the IT infrastructure using the existing monitoring and alerting systems

? Managing and updating IT asset tracking system

? Working with the Chief Information Officer on technical projects

Terms of Employment:

Salary: £24,500 - £29,000 per annum, dependent upon experience

Hours: 35 hours per week

Holiday: 22 working days per annum plus public holidays

Pension: Eligible to join contributory School pension scheme after three months

Notice: During the six-month probationary period, one week’s notice may be given in writing on either side. After this period, three calendar months’ notice is required on either side

Probation: Six months

London School of Theology is a Christian college, and members of the staff are encouraged to participate as fully as possible in the worshipping life of the School, as far as the demands of the post allow. As such the post holder must be in sympathy with the Christian ethos, aims and objectives of the School.

Person Specification

Skills, experience and technical capabilities

Essential (E), Desirable (D), Demonstrated at Application (A), Demonstrated at Interview (I)

  • The ability to hold and manage an overview of all requests and incidents (E), (A/I)
  • An ability to quickly assess each employee’s IT knowledge level and relate to this when assisting (E), (A/I)
  • Good and professional telephone manner (E), (I)
  • The ability to think logically, showing good analytical and problem solving skills (E), (A/I)
  • Good interpersonal and communication skills (D), (A/I)
  • High level of attention to detail (E), (A)

Qualifications /Technical capabilities

  • VMware server infrastructure (E), (A)
  • Cisco network infrastructure (E), (I)
  • VEEAM backup infrastructure (E), (I)
  • ITIL Service Management (E), (I)
  • Basic Project Management (E), (I)
  • Windows Server 2008 and 2012 (E), (I)
  • Microsoft Active Directory (E), (I)
  • Microsoft Office 365 (E), (I)
  • Experience of Moodle (D), (I)