Receptionist - Homeless Hostel

Work Relief
12 Feb 2017
12 Mar 2017
Public Sector
Contract Type
Full Time

Work Relief Charity Recruitment is recruiting on behalf of one of the world’s most recognisable charities who are looking for a Hostel Receptionist for their busy North London centres that support vulnerable people.

Working as part of a small, friendly and busy customer service support team, interested candidates will need similar receptionist experience and be well versed at being the first point of call for a variety of enquiries.

Receptionist - Homeless Hostel

Crouch End, North London

Full Time, Permanent

£19,000 per annum

Monday to Friday working rotating shifts 07:30 - 15:30 or Midday till 20:00

Duties will include:

  • Providing a professional and welcoming environment for all
  • Dealing with a variety of telephone enquiries from service users and the general public
  • Maintaining administrative tasks to support ht efficient running of the hostel
  • The delivery of the highest levels of good customer service
  • Act as a central point for customers and any external agencies
  • Be responsible for any cash transactions
  • Maintain levels if cleanliness and tidiness within the reception area

This is a pivotal role for the hostel and its service users with the successful candidate having a positive impact on the lives of the hostel’s customers. This role would suit a candidate with customer service / front of house experience in addition to experience in housing, social services, residential care or supported housing needs

The ideal candidate will have:

  • Experience in a comparable role, preferably in housing, social services, residential care or supported housing needs
  • Previous experience of working in a receptionist / customer facing role
  • Experience of working with people who may display challenging behaviour
  • High levels of administrative skills
  • Experience of liaising with external agencies such as health care professionals
  • Experience of handling cash transactions and following appropriate procedures
  • An understanding of the support needs of vulnerable people
  • Excellent written and oral communication skills

To apply, please email a copy of your up to date CV.

All suitable candidates will be asked to complete an application form.

Deadline for completed applications 09:00 - Wednesday 22nd February 2017.

Due to the high number of applicants, only shortlisted candidates will be contacted.

If you have not heard from one of our representatives within 1 week of applying, then your application has been unsuccessful.