Service Delivery Manager

Uniting Ambition
Hemel Hempstead
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Service Delivery Manager – IT Operations

Hemel Hempstead

Permanent – £60k-£70k + bonus, holidays, life assurance, share incentive plan and more!

Uniting Ambition are working with a market leading organisation that due to continued growth and an internal restructure are looking for a Service Delivery Manager to manage all IT customer facing services, mainly the IT Service Desk and End User Computing, as well as being responsible for managing a number of external suppliers to ensure that agreed service levels are being met.


    • Delivery of IT Service Desk within agreed targets.
    • Management of all End User Computing (software, hardware, licenses, warranties etc.)
    • Major Problem and Incident Management co-ordination.
    • Monitor and review Service performance, reporting back to key stakeholders in review meetings.
    • Identify areas of Service improvement, recorded with a Service Improvement Plan.
    • Service TransitionBusiness
    • Continuity of IT Services.


    • A solid background in Service Level Management, documenting and managing IT Services.
    • Excellent stakeholder management and third party supplier skills.
    • A technical background would be beneficial (Infrastructure, Security, Networking).
    • Previous experience working in a fast paced and high pressured environment (ideally in the Retail or FMCG sectors).
    • ITIL Certified and Prince2 awareness (not essential but beneficial).

For a confidential discussion or to find out more about this exciting opportunity get in touch!