Customer Service Manager - Field Based

Osborne Appointments
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Customer Account Manager – Field Based Role – Permanent – South West Region - Company Car

Osborne Appointments are currently recruiting for a experienced Customer Account Manager to join their Client in Milton Keynes. This role will be field based and the successful candidate will be covering the southern region of the UK.

The successful candidate will pro-actively manage all retention, resign and account activities. You will drive increased revenue growth and existing customer base through upsell, cross sell and price management as per annual targets.

Key Performance Indicators

Achieve all set revenue generation and protection objectives, KPI’s and targets daily and monthly by proactive customer account management activity.

Manage individual campaigns with emphasis on outbound calling while conducting demonstrations via WebEx and customer facing meetings.

Maintain a knowledge base of product feature/functionality of competitive products present.

Experience & Personal Attributes

Proven Customer Account Management and Sales ability

Prior B2B SaaS sales experience with WebEx, virtual sales and customer facing presentation skills.

Working knowledge of Sales Force and GPS systems preferable.

Solid knowledge and experience with MS Office, Sales Force CRM system and WebEx demonstration tools.

Displays a sound business judgement and decision making capability.

Highly motivated with a strong drive to succeed.

Passionate customer service orientation with extensive experience in managing multiple stakeholders.

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website.

This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.