IT Support Helpdesk Engineer

Better Prospects
High Wycombe
12 Feb 2017
12 Mar 2017
Contract Type
Full Time

A fantastic opportunity has arisen to join an established and growing IT company based in Wooburn Green.

Job description:

  • We are looking for an experienced 1ST line helpdesk engineer (minimum 12 months experience in IT Support)
  • The role will include the need to identify and prioritize each job together with the ability to troubleshoot using detailed technical procedures.
  • Applicants will be expected to be smart and presentable with good communication skills both on the phone and in person

Required Skills / Experience:

  • Candidates will need to haveexperience with some if not most of the following Windows 7 / Win 8 / Win 10, Antivirus, Backup, Exchange / Office 365, Server 2008, 2012R2, Active Directory etc. Though further training will be provided.
  • Knowledge of the following would be advantageous - routers, switches, firewalls, VPN’s, TCP/IP, networking and troubleshooting.
  • Microsoft and Network qualifications are also desirable
  • Experience of supporting customers by telephone / remotely
  • Well-developed problem solving skills