My clients are seeking an enthusiastic, pro-active Operations Manager, who has worked within a contact centre environment with a proven successful career.
You will oversee the operational aspect of running the contact centre smoothly, and effectively, highlighting areas of improvement, and planning appropriate action to ensure that customers are dealt with quickly and efficiently, keeping the customer service satisfaction to a high standard. You will have the ability to multi-task, overseeing several other departments including service, control, & managing the team leaders and managers of those departments to ensure each department is run successfully.
You need to be a team player, someone who is hands on, can deliver to high expectations in this busy, sometimes pressurised environment, but at the same time keeping a level head and dealing with day to day running of all departments. You will need to be able to motivate, train and deliver superb customer service throughout all area's of the business. The right person will need to have worked in a company that is used to dealing with urgent enquiries and have the ability to resolve these issues near on immediately, a quick thinker, and excellent problem solver. It is key you work with the managers and team leaders well and build a trust and rapport with them, setting objectives and monitoring operational performance of all teams and departments, setting objectives and KPI'S.
For the right person an attractive salary is offered + benefits.