Trainee Customer Consultant

Recruiter
Toyota
Location
London
Salary
20000.0000
Posted
12 Feb 2017
Closes
12 Mar 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

£20,000 + Excellent Benefits + Company Car

We are looking for ambitious individuals with:

> Excellent communication skills – listening is as important as talking in our industry.
> Curiosity – a desire to learn about our customers, our products and our new technologies.
> Confidence – a personality that will welcome and engage our customers.
> An eye for detail – to capture information accurately, follow processes and deliver an excellent customer experience
> Energy – to motivate yourself, enthuse others and achieve performance targets.

Join the Toyota Trainee Customer Consultant Programme!

Jemca, the No 1 volume group in the UK was formed in 2003 by merging a number of well-established Toyota and Lexus dealerships from the London and surrounding areas. Operating out of our state of the art showrooms and employing in excess of 500 staff members, we are committed to ensure each Jemca customer receives the very best level of service and experience every time they visit or contact us.

Does this sound like you? Why not use your engaging personality to inspire and excite customers in one of our Jemca Centres and start an exciting career with us?

The programme offers the opportunity to develop your career with Toyota behind you, one of the world's most prestigious companies and to work alongside some of Britain's brightest talent, as well as the chance to "earn while you learn".  Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company worldwide, leading the way in Hybrid and fuel cell technology.

Delivered through the outstanding Toyota Academy, the Programme targets and develops high calibre people like you, who may have recently completed their education and are seeking the first rung of the ladder in a professional automotive career.  As a Trainee Customer Consultant, whilst working for us at one of our Jemca centres you will be part of a new Toyota initiative which fast tracks you through the 12-week programme and onto The Academy’s development path, leading to a full industry-recognised accreditation and potentially into management.

You will earn as you learn, because from Day 1 of the Toyota Trainee Customer Consultant Programme, you will receive £20,000 annual salary.  Additionally, as soon as you graduate from the programme you are rewarded immediately with a competitive benefits package, including a company vehicle and performance related bonuses.

To apply you must have:

> A full UK driving licence.
> Eligibility to work in the UK.
> At least 2 A Levels or equivalent qualification
> IT skills, (MS Word, PowerPoint and Excel).
> GCSE Maths and English.    

We pride ourself on putting customers first and having the best team to support this, so why not join us?

Closing date for applications is Saturday 30 April

Main duties include:

> The Toyota Academy programme you are enrolled on is unique for your role. Participate fully in all scheduled activities including the sessions at the Toyota Factory in Burnaston, Derby.
> Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor.
> Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries.
> Welcome and greet customers to your Centre and ensure their experience is second to none.
> Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests.
> Assist the customer with understanding our unique in car technology and how to get the best performance from our Hybrid products. Be familiar and comfortable with the Hybrid Hero area in the showroom.
>  Work with and assist other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome.
> Get involved with all activities that raise the profile of our Centre, such as those in the community promoting the Toyota brand and attracting new customers.

Person Specification:

This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication. 

The role involves determining a customer's needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Toyota and also with your colleagues.

Essential Criteria:

> A full UK driving licence.
> Eligibility to work in the UK.
> At least 2 A Levels or equivalent qualification
> IT skills, (MS Word, PowerPoint and Excel).
> GCSE Maths and English.
> Flexible to work hours required to carry out the role effectively and travel (to the training sessions)

Remuneration package includes:

> £20,000 basic salary per annum.
> Contributory Pension/life assurance scheme
> Training and on-going development
> Company vehicle 
> Opportunity for career progression
> Plus other excellent benefits/incentives as expected of a large organisation