Service Desk Advisor - Legal Sector

12 Feb 2017
12 Mar 2017
Contract Type
Full Time

Service Desk Advisor - Legal Sector

London - Permanent - £26,000

My client is looking for a Service Desk Analyst who will be responsible for providing customer-focused, 1st line technical support as part of a team aiming to resolve as issues at first point of contact. This role will include shift patterns, 8am-4pm, 8.30am-4.30pm, 10am-6pm, 10.30am-6.30pm.

Main duties:

  • Provide Service Desk support, resolve issues within an agreed SLA or escalate issue to the 2nd line team if unsolvable by the Service Desk
  • Professional support to users at all levels, Receptionists to Partners
  • Provide support to departmental customers
  • Support users on the firm's IT systems, responding via telephone, email and desk side
  • Undertake IT operational tasks to ensure systems are maintained correctly
  • Logging all calls and requests from users in a timely manner
  • Dealing with high priority issues within a high pressured demanding environment


  • Relevant 1stline support experience, within a busy professional Service Desk environment.
  • Delivering excellent customer support by telephone and face to face
  • Good understanding of PC hardware and software set-up and configuration
  • Windows OS, Microsoft Office packages, Ticket logging systems, Active Directory, Windows Servers
  • Remote user technologies such as Citrix and mobile devices
  • Ability to explain technical issues to non-IT staff at a level appropriate to their own skill level
  • Ability to adapt your communication style to suit the member of staff and situation when dealing with IT support issues

Applications used;

  • Sys Aid
  • Webex
  • Action file
  • SharePoint
  • Carpe Diem
  • Timeslice Lawman
  • Bighand

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.