Property Claims Handler

Horner Recruitment
Milton Keynes
12 Feb 2017
12 Mar 2017
Contract Type
Full Time


  • To work as part of a team in the most efficient manner to achieve business objectives whilst proactively handling claims. Ensuring all work carried out is to a highly professional standard
  • Accurately and promptly accept and process new instructions as far as competently possible.
  • Case ownership to deal with claim from beginning to end.
  • Awareness of and compliance with SLA’s.
  • Demonstrate excellent customer service
  • Be flexible and willing to learn

Key Responsibilities:

  • Handling property damage claims.
  • Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of claims.
  • Case ownership - to deal with claim from beginning to end within an agreed authority level.
  • Awareness of and compliance with service criteria throughout work.
  • Dealing with telephone queries, day to day within agreed service criteria.
  • Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary.
  • Dealing with and liaising with client and policy holders as appropriate.
  • Working as part of a team


General Background, Experience & Professional Qualifications:

  • Ability to handle Property claims, personal and/or commercial.
  • Excellent customer service and communication skills.
  • Quality focus. Ability to demonstrate consistently.
  • Team focused - working with colleagues throughout the business to achieve a common goal.
  • Proactive - ability to organize and prioritise own caseload.


  • Excellent customer service, organizational, negotiation & communication skills.
  • Team player.
  • Relevant experience in Insurance.


  • Progress towards CII qualification.
  • Property Insurance claims background.