Customer Service Assistant/ Receptionist
YMCA North London is an independent charitable organisation affiliated to the national and international YMCA movement.
In November 2015 we were delighted to have been awarded the prestigious honour of YMCA of the Year at the YMCA Youth Matters awards. In addition, one of our Programme team members was awarded Young Leader of the year.
We want to recruit a Customer Service Assistant to providean effective and efficient front of house service for the hostel and hostel facilities.
This post will be 35 hours per week with shift work Mon-Fri (weekend cover maybe required from time to time) and the Shifts will be, 7:30-3:30 and 12:00-8pm
The Customer Service Assistant will also be expected to assist in the smooth efficient running of the hostel, deliver an effective quality administration service to residents and staff, whilst promoting a tolerant and caring environment within the hostel.
The post holder will be responsible for maintain the highest standards of customer service at all times by welcoming customers, residents and visitors to the hostel and providing accurate information concerning hostel programmes and activities to interested parties.
Duties will include presenting a caring and professional image as the first point of contact for YMCANL over the phone or at the reception area; Ensuring that adequate stocks of information packs, programmes and relevant leaflets are available at reception for interested parties; Ensuring the safety and security of visitors, residents and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the YMCA; Handling telephone enquiries, recording messages from incoming calls and transferring calls; Assisting with evacuations by keeping the visitor and resident signing in book up to date and to hand at all times; Collecting and advising residents’ and former residents on the status of their rent account, including any Housing Benefit contributions; Recording of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department; Booking residents in/out of the database system; Sorting and logging post on a daily basis and ensure it is signed for by the relevant person.
Candidates should possess a high degree of calm and professionalism and be efficient and effective in carrying out their duties.
Experience in a Customer Service or Reception role working in a similar housing setting is highly desirable.
For a full job description, organisation brief and an application pack, please visit the Jobs section on YMCA North London Website.
Further details about the organisation and our activities can also be found there.
Closing date: 09.00 Thursday 23rd February 2017
Interview: Week commencing 27th February 2017
Benefits: 25 days annual leave; Free Gym Membership and Free Child place in Holiday Clubs (subject to availability)
YMCA North London is an equal opportunities employer. We value the importance of diversity and positively welcome applications from all members of the community, including those with disabilities. As a responsible employer we follow safer recruitment guidelines and will not accept a CV in lieu of a completed application form. The successful candidate will be expected to declare all previous offences and to undergo an Enhanced Disclosure via the Disclosure and Barring Service.