Senior Engineer Unified Communications

DP Connect Limited
11 Feb 2017
11 Mar 2017
Contract Type
Full Time
Senior Engineer Unified Communications
Salary: £35,000 - 47,000 + Benefits

My client is one of Cambridge's leading employers, operating within the education sector. They are known globally within their industry, and offer a stable, supportive and friendly working environment to a very large technology team. We are working with them to recruit a Senior Engineer to join the Infrastructure Applications team.

This is an exciting opportunity to join a team who are focused on the delivery of IT applications and services to their end user community. The team itself primarily delivers Microsoft application and commercial off the shelf product support in the following areas; collaboration, communication, file and print, remote working and device management.

The Infrastructure Applications team sits in the wider area of End User Services and provides second and third line support functionality to the Technology Service Desk and Desktop Support teams.

You must be experienced with working through the ITIL framework and be highly skilled in Microsoft's unified communication technologies such as, Lync/Skype for business and Exchange. You will also have experience with telephony platform solutions particularly, Cisco Unified Communications Manager and Unified Contact Centre Express.

Having a highly professional approach to customer engagement and management is essential. You will be capable of taking complex technical issues and problems and communicating them at all levels of the organisation.

That is why we are looking for someone with the following skills & experience:
- Degree level qualification
- ITIL v3 Foundation
- Cisco CCNP qualification
- Microsoft Specialists certification in Lync
- MCSE Exchange Server
- Working knowledge of Collaboration tools including SharePoint, Yammer, Webex, Vidyo

If you have the necessary skills and experience then please don't hesitate to send forward your CV for consideration.

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