Helpdesk Analyst - 1st / 2nd Line Support - SW London

Ashdown Group
11 Feb 2017
11 Mar 2017
Contract Type
Full Time
Helpdesk Analyst - 1st / 2nd Line Support - SW London
6 month fixed term contract

An established not for profit organisation based near to Clapham, SW London are looking for a bright and motivated Helpdesk Analyst (1st & 2nd line) to join their team on an initial 6 month FTC.

Please note - candidates should be available to start immediately or with one weeks' notice.

The successful candidate will be part of a small but dedicated IT team - you will report to the IT Manager but will have two additional Helpdesk/Service Desk colleagues that can offer support and guidance. The ideal candidate will have previously supported the following in a similar 1st Line or Helpdesk Analyst capacity:

Active Directory (set up accounts and reset passwords)
Exchange (basic troubleshooting)
Basic network experience to be able to troubleshoot, Windows 2008/12 and Office 2010

Any exposure to Office 365 would be beneficial, although not essential.

Key responsibilities will involve providing 1st Line support to users onsite, deskside, via telephone and remotely. The role will entail logging, diagnosing, resolving and escalating IT hardware and software support issues as well as maintaining the helpdesk software.

In order to be suitable for this role you must have some experience working in a Helpdesk Analyst, Service Desk Engineer, Entry-level First Line Support Analyst, Graduate IT Support Engineer or similar role.

This is an excellent opportunity to join a technical team and gain experience across a range of environments.

The salary on offer for this 6 month fixed term contract is £22,000 pro rata.

To apply, please submit a copy of your CV including reference ASH15571AL1 in the subject line.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.