IT Solutions Manager

Recruiter
Latcom Plc
Location
Basingstoke
Salary
60000.0000
Posted
11 Feb 2017
Closes
11 Mar 2017
Contract Type
Permanent
Hours
Full Time

IT Solutions Manager. My client based in Basingstoke, Hampshire are looking for an IT Solutions Manager/Solutions Support Team Leader. You must have:

  • In depth technical knowledge in one of the following areas: Network, Storage, Compute, Security.
  • Experience in leading cross-technology Solution designs & implementation.
  • Excellent stakeholder management engagement: External customers, senior internal management etc..
  • Team leadership - Including line management, implementing processes, driving standards etc…
  • Significant experience in designing complex integrated technology solutions.
  • Experience of developing technology and service plans. Including the production of white papers and business cases.

You will be responsible to supervise a team of Solution Specialists responsible for the complex: design, deployment, and support of IT and communications solutions for external and internal customers. Covering: customer solutions, shared infrastructure and internal IT infrastructure and services.

Role involves:

  • Ensure that overall performance of the team meets: customer service level requirements, operational performance targets, financial objectives, and compliance criteria.
  • Establish a Training and development framework that will ensure the team has the necessary: technical, process, customer and business competencies, as well as clear career development paths.
  • Establish relationships with key internal stakeholders, including the management of regular: performance and planning reviews.
  • Establish a Solutions Support Plan that continually develops the team and systems in line with business needs and industry best practice.
  • Establish and develop an ITIL v3 based process framework covering internal functions and interfaces to other business functions.
  • Supervise a team of Solutions Specialist responsible for providing:

o Pre-sales support.

o Design, build, test and deployment of shared infrastructure and complex services and solutions.

o Teir-3 technical support for: Internal IT, Shared Infrastructure and customer solutions.

  • Provide functional support (as above) where required.
  • Work with internal teams, partners and 3rd parties to develop and manage new services and technologies.
  • Establish and manage a service catalogue for technical solutions and services.

Salary: £60k + Bonus + Good Benefits

Please send your CV ASAP and I will get back to you.