SalesRepresentative - St Ives

11 Feb 2017
11 Mar 2017
Contract Type
Full Time

Sales Representatives - St Ives - 20th March start

Role Purpose:

To maximise customer sales and all revenue opportunities via the telephone from both inbound and outbound activity.

Key Responsibilities:

To undertake other reasonable responsibilities and projects as instructed by their line manager

  • Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
  • Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
  • Effectively handle all calls (inbound and outbound), to maximise retention targets through the provision of effective and efficient communication and negotiation skills
  • Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision
  • Utilise all relevant information to maximise opportunities to cross sell and up sell insurance products
  • Understand and be able to explain policy cover in line with terms and conditions
  • Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
  • Develop and maintain a competent level of technical, product and system knowledge to support sales
  • Deliver individual quantitative targets, adhering to quality and accuracy standards
  • Contribute to the achievement of team and operational targets
  • Operate within own area of accountability, proactively escalating issues and seeking guidance
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements
  • Understand business issues and recommend solutions to improve
  • Commit to own personal development
  • Provide support and guidance to others as required.

Key Skills and Knowledge:

Essential Skills:

  • Strong team player
  • Results orientated
  • Good communication skills at all levels
  • Ability to remain motivated in a changing working environment
  • Good keyboard skills
  • Works on own initiative.

Desirable Skills:

  • 5 GCSE passes including Maths and English - Grade C (or equivalent)
  • Experience of working in a contact centre or sales environment
  • Previous sales experience
  • Basic knowledge of insurance products and principles.


  • Analytical and Creative Thinking
  • Commercial Focus
  • Communication Skills
  • Customer Focus
  • Decision Making
  • Developing Self and Others
  • Flexibility and Managing Change
  • Planning and Prioritisation
  • Team working
  • Leadership
  • Results Focus
  • Strategic Vision