Bi- Lingual Network Support Analyst
This job based in Milton Keynes is perfect for a Spanish and English speaking Network Analyst.
Your new company
This job is an opportunity to work for a company who deliver a unique combination of Cloud Platform, Applications and Services for the long-term success of their customers. They are looking to add to their team to ensure maximum service is provided to their clients. Providing the perfect opportunity for a Spanish/English speaking Network Graduate or experienced IT Analyst to begin their career providing support as a Network Analyst growing and developing into a Network Engineer.
Your new role
You will be the first line support to a large customer base as this Network Support Analyst providing both English and Spanish speaking support to the wide client base through Europe and The South Americas. Answering and resolving issues raised over the telephone and through the case management system. Providing support for the software applications and network infrastructure as well as more generic support. You will be an excellent communicator with the ability to provide knowledgeable and accurate guidance to your customer base and manage customer expectations. It is essential that you are able to carry out your duties adhering to published procedures, policies and practices to ensure a timely submission of business and financial reporting. Daily work on outstanding issues analysing impact, devising workarounds and communicating next step plans. You will take ownership of assigned tasks and ensure the root cause of system failures are fully investigated and documented.
What you'll need to succeed
The successful applicant will have an excellent telephone manner with strong attention to detail and the ability to work unsupervised and under pressure. Previous IT Desktop support experience is not essential but a good understanding of VoIP, SIP or networking systems is. A full and comprehensive training program is provided on all required applications. It is preferred if you are fully Spanish and English Bi-Lingual but strong conversation Spanish speaking abilities may be considered from applicants with a particularly developed knowledge of networking. The successful candidate will work two shift patterns Monday to Friday 9.00 am until 5.00 pm and 3.00 pm to 11.00 pm.
What you'll get in return
A competitive salary dependant on experience with benefits inclusive of a bonus schema, childcare vouchers, health care, pensions, overtime at 1.5x hourly rate and more .....
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.