Commercial Customer Service Associate - Manchester City Centre

Swinton On Site team
11 Feb 2017
11 Mar 2017
Contract Type
Full Time
Overall purpose of this role:

Working within the Commercial Division, your role will be to focus on handling new sales enquiries from customers with complex commercial insurance requirements. By providing exemplary sales and service to new or existing Swinton customers. You will build profitable case count growth and generate premium income to agreed targets in line with the operations business plan. You will be a beacon of professionalism within the unit leading from the front in balancing the need for sustained profitable case count growth with the requirement for high standards of customer service. You will build effective and productive relationships with our Premier and Preferred partners.

Reports to – Team Manager

Mandatory Job Requirements Key accountabilities: -

• Achieve all agreed sales targets for commercial insurance products and ensure systems and procedures are properly maintained.

• Maintain an excellent standard of customer service by explaining choices and providing recommendations ensuring customer and business needs are met.

• Produce clear and concise written correspondence and prioritise your workload by planning and focusing your tasks.

• Ensure all sales are undertaken in accordance with the Company's compliant processes.

• You will be expected to build effective and productive relationships with our Insurers and external suppliers ensuring customers are acquired and retained to our mutual benefit.

• To maintain a comprehensive knowledge of markets and commercial insurance covers.

Education / qualifications: -

• Good general education, qualifications ideally include English and Maths GCSE or equivalent.

Reed Specialist Recruitment Limited is an employment agency and employment business