Business Services/ Hospitality Project Manager/ Facilities Relationship Manager (Front of House)

Picture More
10 Feb 2017
10 Mar 2017
Contract Type
Full Time

Business Services/ Hospitality Project Manager/ Facilities Relationship Manager (Hospitality / Front of House Management)

6 month Fixed-Term Contract

Salary: £50-65,000 pro rata + benefits

A renowned global professional services brand is looking for an experienced Project Manager for an initial 9 month maternity cover fixed-term contract. The company is a leader in its field, held in high regard for its work and working environment.

The Role:

The Project Manager will be acting as an internal consultant to all hospitality areas of the business providing a proactive approach to e.g. process and service improvement, client care and technical expertise within Hospitality, Document Services and Business Continuity; delivering a seamless service to all clients - internal and external. The role involves engaging with a wide variety of stakeholders and being able to manage projects from idea stage to final post-implementation reviews.

This role will suit someone with a strong background in FM or hospitality/ Front of House management and project management in addition to excellent client/ internal relationship management. Preferably your experience will have been gained within top professional services companies with a global reach, although candidates with experience from other industries where customer experience is paramount are also encouraged to apply for the role (5-star hotels, investment banking / wealth management etc.)

Project Management areas within the business:

  • Operational
    • Help enhance services or customer experience thought evaluating the department
    • Ensure the delivery of best practice
  • Project Management
    • Full PM life cycle management of all operational projects within business services
    • Manage the projects to deliver the benefits identified
    • Liaise with other departments to oversee their input where required (e.g. IT)
    • Liaise with 3rd party suppliers who deliver services for facilities & hospitality
  • Relationship Management
    • Consultative approach required to ensure the various business units are maximising facilities and hospitality
    • To identify projects that would offer business benefit
    • To ensure continual improvement of services on offer

Key Requirements:

  • Track record of delivering projects
  • Experience within a similar role in a global organisation
  • Strong, formal project management experience (Prince2, APMP, PMI, Agile)
  • Customer service orientated with a positive outlook
  • Exceptional communication skills
  • Proven problem solver

Contact: Marie-Louise Dornoy - Picture More Recruitment