Product Support Specialist - X-ray

10 Feb 2017
10 Mar 2017
Contract Type
Full Time

Product Support Specialist - Farnborough - Up to £47,000pa

A leading electro mechanical manufacturing company based in Farnborough are currently recruiting for a Product Support Specialist to lead their product support team.

Due to an internal move we now have a vacancy for an X-ray Technical Expert. This role will support both internal and external customers to solve technical support issues and work proactively to increase product expertise for all personnel selling and supporting our products

To take ownership of internal and external customer issues for X-Ray products.
Take control of X-ray issues at the Quality Improvement and Corrective Action Team meetings.
Take a proactive approach to root cause analysis of issues working with other departments to eliminate reoccurrence
Implement product obsolescence programs for X-Ray products / components
Take responsibility for the production for technical documentation and design guides to support the Service and Sales teams.
Provide training primarily on the X-Ray product to both internal and external groups
Travel to key customer sites as the final level of escalation for customer issues.
In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties

Essential Requirements
Good Technical Electrical / Electronics skills
A recognised qualification in Electrical Engineering
2 years in a similar role (breakdown repair, servicing and project management)
Ability to formulate accurate documentation to reduce reliance on the Product Support Team
Ability to analyse date and identify areas requiring focus
Ability to influence team members not under direct responsibility to deliver results as required by the business
Good Organisation skills orientated around reliably delivering what is promised & required

To apply for this position please forward your CV to or call Dean on .

This position is being advertised by the recruitment agency Stream. Stream are experts in technical and commercial recruitment with a portfolio of jobs across Engineering, Manufacturing, Pharmaceutical, Electronics, Automotive, FMCG and Business Support.