Customer Service Advisor - Ecommerce

Location
Greenford
Salary
£17000 - £18000 per annum
Posted
09 Feb 2017
Closes
09 Mar 2017
Ref
00064506
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This UK based B2C and B2B multi-channel eCommerce company is owned is owned by an international trade and investment group. This company was established 2010 to build on the groups expansion into the online consumer market. The group has extensive experience within product development and on the strength of this has opened branches and developed brands in America, Canada, France, Germany and Italy.

The role will involve communicating with customers through incoming and outgoing telephone calls and emails with the aim of providing information, advice, support and taking orders. Your key tasks will be to take calls relating to sales orders, informing customers of delays, answering general questions about products, services and promotions, make outgoing calls to customers to inform them of any delays or problems with their order and passing on general information.

You will be liaising with other departments to ensure the smooth transition of workflow, supporting other departments, participating in ad hoc departmental or business projects and undertaking basic administrative duties when required.

Key Responsibilities:

- Inbound and outbound calls/emails
- Handling enquirers
- Resolving complaints
- Working to quality targets
- Suggesting add on services
- Escalating issues where necessary
- Logging calls effectively

Required qualifications/skills/education

- A positive attitude to work
- Previous customer service experience
- An excellent telephone manner
- Listening skills
- Ability to enthuse customers about products and services
- Strong written and verbal communication skills
- The ability to resolve complaints and queries
- Close attention to detail
- The ability to work in a team environment
- Good knowledge of MS Office

Benefits of the role

- 20 Days holidays, Pension Scheme, staff discounts and lunch allowance