Bi-Lingual Service Desk Analyst (French or Spanish)

Recruiter
The Recruitment Consultancy Ltd
Location
Littlehampton
Salary
£15.00 per hour
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time

Bi-Lingual Service Desk Analyst (French or Spanish)

REF: T2723

SALARY: £15.00 per hour

LOCATION: Littlehampton

JOB DESCRIPTION: Our client is looking for a French speaking and Spanish speaking first line helpdesk support person to join them on a temporary basis for 6 months initially.

You will be working as part of the Desktop Support team to deliver customer-focused assistance across the business. The role will involve being the first point of contact for all desktop related issues for office based and remote business users, dealing with incidents, queries and requests.

All calls are logged and there is a ticketing system in place so where possible you will resolve the issue as quickly as possible. There will be both software and hardware queries and there are procedures in place that need to be followed to ensure there is consistency in the handling of these calls.

Previous experience in a helpdesk support role is essential as you will be expected to hit the ground running. Excellent communication skills and the ability to prioritise the urgency of the call is critical.

This opportunity is advertised by The Recruitment Consultancy which is operating as an Employment Business.