Cisco Network Support Engineer - ISE, R and S, CCNA

Recruiter
Verticality Ltd
Location
Watford
Salary
£40000 - £50000 per annum, Benefits Training, Overtime, Benefits
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time
Cisco Network Support Engineer - ISE, R and S, CCNA

Identity Services Engine, Security, Routing, Switching, CCNP, VPN, Firewalls, NOC




- Opportunity to work for a large international business with excellent progression opportunities
- Suits a L2/L3 Cisco Network Support Engineer who wants to gain certifications at a large business
- Based in the Hertfordshire area commutable from North London , Luton, Hemel Hempstead, MK etc




Responsibilities

-Responding to support incidents raised via web portal, email or the phone.

-Updating tickets in an organised an efficient manner

-Working within defined service level agreements (SLA) for different customers to ensure SLAs are met within thresholds.

-Escalating tickets to the where appropriate following a defined escalation process

-Documentation of customer systems where required.




Essential Experience

-Cisco Routers and Switching configuration and troubleshooting – Desired minimum CCNP Certification or suitable industry experience

-Operational knowledge of the Cisco ISE platform

-Cisco Security configuration and troubleshooting – Desired minimum CCNA Security or suitable industry experience
 



Desirable

-Cisco Wireless configuration and troubleshooting - Desired minimum CCNA Wireless or suitable industry experience

-Cisco Collaboration configuration and troubleshooting – Desired minimum CCNA Voice or suitable industry experience

-Palo Alto, Checkpoint and Huawei routing, switching, security and wireless exposure

-ITIL/Change management or similar process experience