IT Engineer Leading Software Solution Provider Cambridge

Heat Recruitment
From £30,000 to £40,000 per annum
09 Feb 2017
09 Mar 2017
Contract Type
Full Time

IT Engineer – Leading Software Solution Provider – Cambridge – Up to £40,000

My client, a leading supplier of global software solutions are looking for IT Engineer to administer and maintain the IT infrastructure for the group ensuring high levels of performance and customer satisfaction.

 Key Responsibilities:

·To administer the company’s network, servers, telecoms and email (Microsoft 365), dealing with and resolving all queries and problems arising, including regular backups of all network drives for disaster recovery purposes. Including visits to satellite offices as and when required.

·To permanently maintain adequate pre-configured hardware and to meet requirements for customer support and testing.

·To log and deal with users’ support tickets incoming calls/emails and resolve issues promptly within agreed SLA’s

·Evaluation of hardware, software and services to ensure we have the appropriate technology to meet our requirements and to make recommendations for budget approval, ordering hardware & software as authorised.

·Maintain software database and licenses to ensure compliance with legal requirements. Perform regular software audits and reconciliation.

·To repair equipment that is out of warranty and scrap equipment that is obsolete or broken beyond economic repair under WEEE directives

·To support users and help them in the identification of software products which may be beneficial to the organisation/department


·The successful candidate will have a minimum of 5 years of experience of 'in house' and client facing support / installations.

·Prior hands-on experience must include Firewall configuration, Networking & Windows 2008, 2012. Cisco ASA and Sophos UTM would be a plus.

·Microsoft technologies, firewalls, Networking, Exchange Server, Remote desktop services, Windows 2008/2012 active directory, Microsoft Office, PC Configuration, Hyper-V/Azure

·VMWare, SQL Server, IIS/Apache/Tomcat, Information Security knowledge

·BTEC (or equivalent) or above qualification in IT

·Minimum of 1 MCP or equivalent

To discuss the role & company in detail, please contact me at Rhys.Pritchard @

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