Junior Technical Consultant / IT Support Consultant

Bluetownonline Ltd
High Wycombe
£25000 - £32000 per annum
09 Feb 2017
09 Mar 2017
Contract Type
Full Time

Job Title: Junior Technical Consultant

Location: Wooburn Green, Bucks

Salary: £25,000 - £32,000 per annum

Job Type: Full Time, Permanent

Job Role:

An opportunity to take a hands on role in a busy Technical Services Team who provide end to end IT Managed Services Solutions. This opportunity would suit a confident and positive individual, someone who thrives on Technology and is capable of working in a small team. It is likely you would have studied an IT or Computer Sciences degree and have 2-3 years' experience within an IT business environment in a Technical Role.

Key Responsibilities:

  • Be involved with the daily duties within our Technical Services team from customer site monitoring through to fault call resolution
  • Work with members of the Technical Services team on a variety of hardware & software installation projects
  • Liaise with other Departments to make sure the correct equipment (hardware/software/paperwork) is onsite for installation/implementation
  • Provide remote technical support to the customers user base to achieve contractual SLA's
  • Provide technical support to 1st Line Service Desk Analysts
  • Ability to provide a positive 2nd Line Service Desk experience
  • Work with our third line Technical support team
  • Help with the development of support material for our Managed Services business
  • Identify and work towards service improvements
  • Have the ability to communicate technical issues to a non-technical audience
  • Make outbound phone calls to customers keeping them informed on a regular basis
  • Build internal / external relationships through effective methods of communication
  • Document all technical solutions within the Service Desk knowledge base
  • Contribute to delivering a 70% remote resolution target
  • Incident / change / service requests assignment to appropriate Service Department
  • Assess, prioritise and manage workload ensuring contractual obligations are achieved
  • Undertake vendor training courses

Candidate Qualities:

  • 2-3 years working in IT Support and Windows stack
  • Good Understanding of Networks
  • Enjoy working with new IT Technologies
  • Troubleshooting Experience
  • Good Telephone Manner
  • Ability to work in a team and under own initiative
  • Available for 24/7 Rota if required
  • Full Clean UK Driving Licence
  • Eligible for National SC/NPPV3 Security Clearance and Enhanced Disclosure
  • Must be Eligible to work in the UK

Desirable Skills:

  • General Infrastructure Knowledge (Server / Storage / Networks)
  • Microsoft Windows Server / Hyper-V Experience
  • Active Directory Support
  • Some experience of Microsoft Azure and Hybrid IT
  • Basic Cisco Routing and Switching Support
  • Basic Understanding of IP routing and switching
  • Understanding of WAN & Internet Connectivity (ADSL / SDSL / MPLS)

Please click the APPLY button to send your CV and cover letter for this role.

Candidates with the experience or relevant job titles of; Junior Technical Consultant, IT Technical Consultant, IT Server Consultant, Technical Services Consultant, 1st Line Support, 2nd Line Support, 3rd Line Support, Technical Analyst, Managed Services IT Consultant, Technical Consultant, Technical Support, Infrastructure IT Consultant, Hyper-V, Microsoft Azure, Hybrid IT, ADSL, SDSL, MPLS may also be considered for this role.