Infrastructure Support Team Leader

Recruiter
Spring Tech
Location
City
Salary
£50000 - £60000 per annum
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time
Infrastructure Support Team Leader

The Company
Spring Technology are currently working in partnership with a major law firm in Central London to recruit a Infrastructure Support Team Leader.

The role is paying up to £60,000 per annum + benefits!

The Role
In this role you will take responsibility for the efficient and effective delivery of all in-scope infrastructure and application services across the estate as well as owning serious and major incidents. Provide operational delivery, support, maintenance and design of all changes to applications and infrastructure

Responsibilities:
*Day to day people management including, recruitment, performance management, appraisal, absence management and general welfare
*Monitoring & reporting, ensuring environment is regularly and comprehensively monitored, concerns and risks mitigated, regular and ad hoc reports produced as required.
*Ensuring environment is patched and protected from security threats, undertake regular reviews, identify and eliminate security risks.
*Work closely with the IT Management team to contribute to the development of the longer term IT strategy
*Implement a structured, proactive approach to managing the firm's infrastructure and application services
*Ensure the team operates within agreed timescales for investigation and resolution of incidents, problems and project delivery activity
*Ensure the teams support agreed project and service improvement activities;
*Plan, prepare and manage budgets with IT management, identify opportunities to reduce costs and plan in good time future requirements
*Understands the service that vendors provide, recognises and manages deviations from contractual commitments and SLAs, ensuring a high quality service is provided at all times.

Requirements
*Extensive infrastructure skills, across networking, security, communications, messaging, servers and storage.
*Able to deliver outstanding service in a high-pressure environment working in a large organisation.
*Ability to work in collaboration with clients, building and developing effective client relationships.
*Demonstrates a high degree of business awareness and commercial acumen. including of supporting business change
*Able to analyse business and system issues and communicate them effectively at all levels of the firm.
*Proven ability to interpret complex information and provide informed analysis.
*Excellent interpersonal skills, including effective verbal and written communication, and strong influencing and networking skills.
*ITIL foundation qualified desirable


Interested?

Apply now for my immediate consideration!

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.