Technical and Application Support Analyst

Recruiter
Line Up Ltd
Location
Farnborough
Salary
£35,000 + outstanding benefits
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time
Technical and Application Support Analyst - Farnborough - Permanent - Fantastic Benefits - Aviation- £35,000

Our client are World leaders in Aircraft Management, they boast the highest levels of safety and security, their own unique CAM Principle for the ultimate in operational efficiency and flexible solutions to match your individual business travel requirements and lifestyle.

Purpose of the role:

As a local Technical & Application Support Analyst you will be monitoring and maintaining the key business applications, computer systems and networks within the organization in a technical & application support role. If there are any issues or changes required you will be the first person employees will come to.

Technical and Applications Experience Required

Windows systems 7, 8, 10..

Microsoft Offices 2010 / 2016 / Office 365

Messaging Outlook 2013

PCs devices (IPAD, Tablet, PC, Surface)

Printers

Network Switches

Wireless devices

Mobile phone configure / troubleshooting

Knowledge about computer applications

Business process analyze and mapping

Job Description

Follow up and make scheduled call backs to customers where necessary;

* Stay current with system information, changes and updates

* Provide necessary technical support relating to various applications, system-level software,

compilers, and other general computing applications

* Responsible for any malfunctioning of applications or software systems and analyzing necessary

software requirements.

* Participate in the research and system application needs to visualize any problems for users

* Provide assistance to the customers or clients regarding the use of various software applications

* Involved in modifying current software and correcting errors which may then help in adapting new

hardware and upgrading interfaces

* Plan changes in the existing system and suggest the installation of the new system

* Respond to support tickets from clients and colleagues within agreed Service Level Agreements

* Resolve support tickets in a fast and professional manner

* Keep support requester updated on the progress of resolving their support ticket

* Actively record notes of your work for each support query

* Ensure all support coming in on emails, phones and conversations is logged in the support

system (Ticketing tool)

* Log any bugs or feature request in bug and feature handling system

Qualifications:

Diploma in Computer Science

Computer Programming with specific application

Certifications ITIL

Experience:

Minimum of 3 years' experience working in a client support role

Personal Qualities:

Results driven

Attention to detail

Team player