1st Line Technical Support

Recruiter
RH Technology
Location
Bristol
Salary
£19k - £23k pa
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time
First Line Support, Central Bristol up to £23,000

An exciting opportunity has arisen for an experienced IT Engineer to join an exciting developing company based in the Centre of Bristol. A company which core values define it striving for excellence through continuous improvement in all areas of the company. The position forms part of a Service Desk team responsible for the logging, resolving or referring and management of all calls from the point of initial contact through to resolution and closure of the incident.

Responsibilities

Respond to and resolve computer or telephony incidents, maintaining accurate records of actions undertaken.

Communicate regularly with users to keep them updated and informed.

Perform basic windows server administration in a domain environment.

Understand the IT solutions provided across the organisation and identify improvements.

Work co-operatively as a member of the best practice network team, for example by helping extract or mange data, format documents or edit images.

Skills

Ability to work without being closely supervised.

Good communication and interpersonal skill. Having the ability to develop and maintain relationships with internal and external customers.

Attention to detail and a quick learner.

In return for this fantastic opportunity the company are offering a basic salary of up to £23,000, training to grow and develop you knowledge of IT and the opportunity to progress within this great company.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.