It Support Manager

RH Technology
£45k pa
09 Feb 2017
09 Mar 2017
Contract Type
Full Time
IT Support Manager, Central Bath up to £45,000

Robert Half Technology are working with a private equity backed services business based in central Bath, who are currently going through a significant growth period as part of this are looking to recruit an IT Support Manager to join them.

You will join a very successful IT function that supports all of their sites across the UK, my client grows by acquisition so it's always a very exciting fast paced environment.

Please see below the specified requirements;

- Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyse patterns and trends.
- Develop implementation plans for dealing with complex requests for change or for the introduction of new services, evaluating risks to integrity of infrastructure inherent in proposed implementations and review the effectiveness of change implementation.
- Lead, manage and direct the team to support all aspects of the IT Support Service, taking operational responsibility for the team, including where day-to-day management has been delegated.
- Analyse business processes identifying alternative solutions and recommending new approaches. Help establish requirements for the implementation of changes in business processes.
- Take responsibility for the definition, documentation and satisfactory completion of medium-scale projects identifying, assessing and managing risks to the success of the project. Ensure that realistic project and quality plans are prepared and maintained and provide regular and accurate reports to stakeholders as appropriate

This is a brilliant opportunity to join a rapidly growing business where technology is at the heart of their success. You will need to have proven experience of managing a helpdesk function.

The Package

The client is offering a basic salary of up to £45,000 plus an excellent benefits package.

To discuss this role further please contact Alex Palmer at Robert Half Technology

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.