IT Systems and Networking Support Apprentice

QA Ltd (Apprenticeships)
St Albans
£7800 per year
09 Feb 2017
09 Mar 2017
Contract Type
Full Time
This is a fantastic opportunity for an ambitious individual to join an exciting and vibrant company. Apply now!

You will be working for...

An exciting business offering IT support and services to business in and around the Hertfordshire area.

The Company are looking for an individual with a passion for all things IT and will allow the right person to grow within our ever expanding business.

Be part of QA's 10k in Tech and add yourself to the UK's tech explosion!

In this role you will be to...

- Respond in a timely manner to emails or telephone support calls, and to ensure that the customer's service level agreement is maintained
- Properly log every call, and maintain call records in appropriate detail, using our helpdesk software
- Deal with and resolve IT issues; over the phone, by remotely connecting to PCs and servers, through onsite visits, or by escalating appropriately to internal team members or to external vendors
- Develop and sustain good, professional working relationships with everyone
- Install all end-user hardware and software when required, and to help maintain a stable end-user environment

You're training...

Are you a bit of a problem-solver? Eager to take your technology knowledge to the next level?

Our training programme is designed to provide you with real-world skills using the most recent IT Technologies to transform you into a highly-skilled IT Apprentice (all debt free!)

Our apprenticeships blends on-the-job experience, face-to-face workshops and online learning which will teach you a range of new skills including:

- Networking and Architecture
- Mobile and Operating System
- Cloud Services
- Coding and Logic
- Business Process

Apprenticeships and Vendor qualifications L3

- Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A- level educational level), MTA Networking Fundamentals, MTA Mobility and Devices Fundamentals, MTA Cloud Fundamentals, One Microsoft MOC on demanded course

Who should apply...

The ideal candidate will be:

- Passionate about IT with have excellent communication skills
- Committed and a drive to complete the apprenticeship
- Motivated, hardworking, enthusiastic with a good sense of humour
- Someone with 5 GCSEs (C and above) including Maths and English

Other Important Information...

- You will have unlimited access to the Microsoft Partner University with more than 2000 Training courses on implementing and configuring Microsoft programs
- This position will include telephone, remote & on-site support of client's IT Support requirements
- The daily working hours are from 9:00am-5.30pm, Monday-Friday

What happens when I complete my apprenticeship...

As a progressive company there will be opportunities throughout the apprenticeship for promotion and a salary increase. Also, there will be an excellent opportunity for you to become a Fully Skilled IT Engineer by the end of your apprenticeship.

It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.

QA's apprenticeship programmes are part-funded by ESF. The ESF is Europe's main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens.