IT Support Engineer

Complete Tech Limited
City Of London
09 Feb 2017
09 Mar 2017
Contract Type
Full Time
IT Support Engineer - City of London

Paying up to £25,000.00 + Benefits

Purpose of Job:

The role of the Technical Support Executive is to provide solid 1st line technical support to telephone requests and e-mails from all internal customers. You are to ensure that support issues are dealt with promptly and appropriately or to escalate to outsourced members of the IT support function as well as third parties. Your high level of technical expertise allows you to undertake projects necessary for the smooth running and progression of IT within the core business.

Key Objectives:

- To provide first and some second level technical support to telephone and email requests from users for all PC hardware, software and associated peripherals.
- To log support calls and document their outcome to facilitate the resolution of common queries.
- To redirect or escalate support requests as appropriate to outsourced partners and third parties.
- Pro-actively provide information to users on the progress of outstanding support calls.
- To contribute to ensuring that the HelpDesk systems and software are kept up to date and messages are passed on and feedback received promptly.
- To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
- To install and configure operating systems to agreed standards under the direction of the UK Technology Manager.
- To install and configure software to agreed standards under the direction of the UK Technology Manager.
- To maintain the existing PCs and peripherals to standards determined by the UK Technology Manager, by performing upgrades, new installations and carrying out routine procedures.
- To assist in the compilation and maintenance of an accurate inventory of hardware and software.
- To assist in the compilation of the Support team's technical documentation, guidelines and procedures and ensure they are disseminated to users.
- To liaise with colleagues in all Support and Technical Development teams to ensure continuity of service for all users.
- To provide at all times a professional, courteous and rapid response to individual users.
- To undertake such projects of a level commensurate with the responsibility of the post directed by the UK Technology Manager. These could include Switch upgrades, Physical to Virtual Server conversions, Server Operating System upgrades, 400 user deployment of Virtual Desktop Infrastructure.
- To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.

Key Skills:

- Microsoft Windows Operating Systems (desktop and server platforms - Windows 7/8 and Server 2003 upwards)
- Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, switching and routing
- Antivirus and Firewall solutions
- Virtualisation solutions (VMware Workstation/ESX)
- Relational Database (RDBMS) technology (preferably MS SQL Server)
- Operating System Deployment (OSD) and/or PC imaging

My client particularly like people who strive to improve themselves so candidates who also hold any of the following qualifications would be preferred but these are not essential:

- Microsoft certifications (e.g. MCP, MCSA, MCSE or MCDBA)
- Cisco certifications (e.g. CCNA or CCNP)
- VMware certification (VCP)
- CompTIA Network+ certification