Out-of-Hours IT Support Engineer (17:00 to 01:30)

Recruiter
Mirus IT Solutions Limited
Location
Milton Keynes
Salary
£29k pa plus £3k pa shift allowance
Posted
09 Feb 2017
Closes
09 Mar 2017
Contract Type
Permanent
Hours
Full Time
Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.

Experience:

You will be an IT Support Engineer on one of our Service Desks supporting some of our key clients. The service desks are managed by Chris Maybray, Service Delivery Director in Milton Keynes troubleshooting challenging queries and experience of IT managed services environment are key skills for you to have and becoming a successful candidate.

As a customer focused business, our customers like solutions in a reliable timely manner as this is certainly the case for our 24/7 customers. For this you will take problem ownership with clear, concise, customer communication whilst managing expectations as part of the out-of-hours team covering the 17:00 to 01:30 shift..

For this you will have:

- Two or more year's commercial experience
- Understanding of and working within the ITIL framework
- Excellent customer service skills
- Familiar with working to SLA's & KPI's to meet customer requirements
- An MCP/MCSE/MCITP/MCSA qualification would be highly desirable

Technical Skill-set:

Windows Server Technologies, Exchange 2010 + and Small Business Server (SBS):

- Install, configure and troubleshoot issues.

Active Directory:

- Configure sites and services, resolve issues.

Hardware Server Management:

- Upgrade, both hardware and firmware. Raid configurations, iLO.

DNS:

- Running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes.

VMware:

- VMWare - Basic Skills

Network Infrastructure Backup software:

- Install and configure.

Desirable technical skills include:

- NAS & Storage technologies
- SharePoint 2007/2010
- Websense - Administration
- Cisco - Install and configure

Employee Benefits:

As a services business, we don't have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an 'Investors in People' company. The benefits that we offer are -

- An industry matching salary
- Contributory pension scheme - Up to 1%
- A tailored professional and personal development plan
- Receive up to 10 days training per annum, relevant to your position
- Employee share ownership scheme - This rewards long standing employee's with a long term incentive, this adds to the excellent customer service for our customers.
- We know there's more to life than work - that's why when you join Mirus IT you'll get your pick of our amazing company perks. That includes phone insurance, tastecards, and great price cinema tickets, plus loads more. Find out more about all our employee rewards here: Perkbox
- Sometimes, we can face issues that not only affect our quality of life, but the quality of our work too. Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
- Cycle2Work Scheme
- Childcare voucher scheme
- Computer and telephony salary sacrifices
- Work in attractive office space with plenty of off-street parking - The new Mirus IT office has: Pool, darts, ping pong, private gym, American diner and think pods for those quiet times - Take a look around
- Take part in our regular events and activities outside of work. This is for charity or just for fun - Mirus Challenge

Interview Process:

- First stage: This will be a 30 minute - 45 minute technical conversation with one of the Mirus IT Senior Engineers;
- Second stage: Is a face to face interview with Chris Maybray and the Service Desk Team Leader.
- Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.

Apply now if you have the qualities and experience listed above, we would like to hear from you.